Privacy Policy

Reef City GWM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Reef City GWM manages personal information. It is structured as follows:

1. Personal information Reef City GWM collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Reef City GWM and complaints
10. Changes to Privacy Policy

1. Personal information Reef City GWM collects

The main types of personal information Reef City GWM collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Reef City GWM such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Reef City GWM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Reef City GWM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Reef City GWM's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Reef City GWM.

Reef City GWM collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Reef City GWM keeps of telephone calls, or emails received, or messages sent to Reef City GWM or posted on Reef City GWM's pages on social media);
• Reef City GWM's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Reef City GWM collects personal information in connection with running its business directly from the individual concerned. On occasion Reef City GWM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Reef City GWM stores personal information in electronic and paper form.

Reef City GWM uses and discloses personal information as follows:

• to source vehicles and sell them to Reef City GWM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Reef City GWM's customers and prospective customers;
• to obtain products, services or information from Reef City GWM's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Reef City GWM knows about them);
• to operate and manage Reef City GWM's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Reef City GWM. For example, Reef City GWM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Reef City GWM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Reef City GWM uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Reef City GWM uses in the operation of the computer program is browsing history on Reef City GWM's websites, name, contact information, and other information you may input into Reef City GWM's websites. The level of human oversight Reef City GWM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Reef City GWM's staff.

4. Cookies

Reef City GWM uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Reef City GWM's web server. Reef City GWM may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Reef City GWM's platforms and those social media platforms. Reef City GWM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Reef City GWM's website.

5. Links to other websites

Reef City GWM's website may contain links to third party websites. Reef City GWM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Reef City GWM and do not wish to receive these communications from Reef City GWM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Reef City GWM.

7. Overseas transfers

Reef City GWM's website/s are hosted in Australia. On occasion, a third party service provider Reef City GWM engages or that Reef City GWM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Reef City GWM holds about them by contacting Reef City GWM during business hours on (07) 4971 4000 or via the contact page.

Reef City GWM may require an individual making a request to verify their identity before processing their request.

Reef City GWM will aim to respond to all requests promptly and within 30 days.

Reef City GWM may refuse a request where permitted or required by law. Reef City GWM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Reef City GWM and complaints

If you have any queries, concerns or complaints about how Reef City GWM handles your personal information please contact Reef City GWM during business hours on (07) 4971 4000 or via the contact page. Reef City GWM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Reef City GWM can understand the nature of your concern. In most cases, Reef City GWM will ask that you put your request in writing.

Reef City GWM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Reef City GWM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4971 4000
• Mailing Address: 30 Blain Dr, Gladstone, QLD, 4680

10. Changes to Privacy Policy

Reef City GWM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.